Terms and Conditions

Welcome to Ziven Wellness – your dedicated Pilates Reformer studio. By accessing or using our website and services, you agree to the following Terms and Conditions. Please read them carefully.

1. General

Ziven Wellness offers Pilates Reformer classes and related wellness services both in-studio and through online booking. These terms apply to all users of our website and services.

2. Bookings & Payments

All sessions must be booked in advance via our website or at the studio.

Payments must be made at the time of booking unless otherwise agreed.

Accepted payment methods include online card payment and other options listed on the booking page.

3. Cancellation Policy

Group sessions: Must be canceled at least 12 hours in advance to avoid being charged.

Private sessions: Must be canceled at least 24 hours in advance.

Late cancellations or no-shows will be charged in full or deducted from your pass/package.

4. Refund Policy

All purchases are non-refundable.

In exceptional cases (e.g., medical reasons), refunds or class credits may be issued at the discretion of Ziven Wellness.

5. Health & Safety

By attending our classes, you confirm that you are physically fit and able to participate in physical activity.

It is your responsibility to inform your instructor of any injuries, pregnancy, or medical conditions before class begins.

Ziven Wellness is not liable for any injuries sustained during sessions if proper care and instructions are not followed.

6. Studio Etiquette

Please arrive 5–10 minutes early for your session.

Use clean, grippy socks during Reformer sessions (available for purchase at the studio).

Mobile phones must be on silent mode during classes.

Respect the studio space, instructors, and other participants.

7. Privacy

Your personal information is handled in accordance with our Privacy Policy. We do not share your data with third parties without your consent.

8. Modifications to Services

Ziven Wellness reserves the right to modify, suspend, or discontinue any class, service, or feature at any time, with or without notice.

9. Intellectual Property

All content on this website, including text, images, branding, and videos, is the property of Ziven Wellness and may not be copied or reproduced without permission.

10. Company Information

Company Name: Ziven Wellness S.R.L.

Registered Office Address: Timiș County, Timișoara Municipality, Dumitru Kiriac Street, No. 12, Staircase B, Apartment 22

Operating Address: Timiș County, Timișoara Municipality, Grigore Alexandrescu Street, No. 229, Section 6, Building C

VAT Registration Number (CUI): 51200780

Trade Registry Number: J2025006088005

11. Services Only

Ziven Wellness sells only services and does not sell any goods or physical products of any kind.

By using our services, you acknowledge that you have read, understood, and agreed to these Terms and Conditions.